1. Introduction

1.1 Welcome to the guidelines that shape how we operate at Horizonix Corp N.V. These rules apply to every wager placed and form the foundation of our interactions with you as a player. They outline the responsibilities of Horizonix Corp N.V. as the licensed operator and your role as someone engaging in betting activities. This agreement kicks in starting July 4, 2025, once it’s live on our main site, gravira-casino.com (that’s us—the “Operator” or “Company”).

1.2 Take a moment before diving in to review these terms thoroughly. Signing up for a player account means you’re on board with everything here.

1.3 We’re Horizonix Corp N.V., a Curaçao-based outfit (Company Number 166811) authorized by the Curaçao Gaming Authority to run games of chance under license OGL/2024/1944/1124. This follows the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157). Our home base is at Hanchi Snoa 19 TRIAS Building, Willemstad, Curacao, 0000.

1.4 Should translations of these terms vary across languages, the English one takes precedence.

1.5 Curaçao’s laws, including the National Ordinance on Games of Chance (LOK), govern this whole setup.

1.6 We might bring in fresh partners or third-party providers to enhance our gaming options, and that’s entirely up to us.

1.7 Signing up with external services or tapping into their games? You’re opting into their separate rules too.

1.8 Just because our site is accessible doesn’t mean we’re inviting folks from places where betting online is off-limits by local laws.

2. Updates to These Terms

2.1 Life changes, and so might these terms—we can tweak them as needed without advance heads-up. We’ll aim to flag major shifts via email, but it’s smart to swing by this page now and then to stay current.

2.2 Keep using the site? You’re good with the latest version.

2.3 References to specific parts here are self-contained. By teaming up with us, you promise not to twist one section’s perks to bend another.

2.4 Expect the occasional call or email from us about cool promos or fresh features.

3. Who Can Join?

3.1 We only welcome players from spots where online betting is green-lit by law. It’s on you to double-check your local rules before jumping in. By creating an account and playing, you’re affirming it’s all above board where you are—and you’re not in a no-go zone.

3.2 Gotta be 18 or older (or whatever your local minimum is, if higher). Again, scout your area’s age rules yourself. When you bet or play, you’re swearing you’re old enough and fully capable under the law. Break this, and your account’s toast—your call, your consequences.

3.3 Betting real money? Know your country’s stance cold. We’re not your legal advisor, and we won’t spoon-feed extra warnings beyond what’s here. If you run afoul of your laws, any fallout is yours alone.

3.4 We can request age proof anytime and lock out or pause accounts that don’t pass muster.

3.5 Sorry, but players from these spots (and their territories—”Restricted Jurisdictions”) can’t deposit or play for keeps: Austria, Bahrain, Belarus, Belgium, Brunei, Bulgaria, Cambodia, China, Croatia, Cuba, Curaçao & other Dutch areas, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Indonesia, Iraq, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mali, Malta, Netherlands, Panama, Poland, Portugal, Qatar, Romania, Russia, Singapore, Somalia, South Korea, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Thailand, Turkey, Ukraine, UAE, UK, USA, Venezuela, Vietnam, Yemen, Zimbabwe. That includes FATF high-risk lists and anywhere online gambling’s banned or needs a local nod. Bust this, and we can’t promise smooth withdrawals or refunds.

3.6 Site access isn’t a wink to play where it’s illegal—we’re just here for the allowed crowd.

4. What Currencies Work?

4.1 Go fiat with USD, EUR, CAD, AUD, NZD, or NOK. Crypto fans: BTC, BCH, LTC, ETH, USDT, USDC, DOG.

5. Handling Fees and Taxes

5.1 Winnings? You’re on the hook for any taxes or fees your home turf demands.

5.2 We’re not in the business of tax tips or legal counsel—chat with pros for that.

6. How the Games Roll

6.1 Agreeing here means you’ve got the gist of our game rules. Peek at bet types or RTPs if you want the deets—your move.

7. Our Liability Limits

7.1 Betting’s a risk; you could lose cash. We get that, but we’re not on the hook for your wallet hits from site use.

7.2 Tech glitches, spotty Wi-Fi, or connection drops? Not our circus, not our monkeys—we can’t guarantee flawless access.

7.3 Rare glitch in a bet or payout? We might void it, fix it, or refund stakes. Same for live event info—it’s as-is, no promises on accuracy or speed. Obvious goofs mean void bets and returns.

7.4 Oops, extra credits in your account from our slip-up? That’s ours to reclaim. Already cashed out? You owe us back, no ifs. Spot it? Email us pronto.

7.5 Our team, software, and site? No guarantees they’re bug-free, always-on, or perfect for you. Losses from play—direct, sneaky, or otherwise—aren’t our bill.

7.6 You’ll cover our backs: reimburse us and our crew for any headaches from your site shenanigans.

7.7 We call the shots on rule breaks and whether that means a timeout or ban.

7.8 Team or player name translations? Our bad if they’re off—we’re not liable.

7.9 Broader site woes like downtime, bad info, or access snags? You can’t pin losses on us. This covers everyone, always.

8. Managing Your Account

8.1 One account per person—that’s the rule.

8.2 Multi-accounts? We shut ’em all down. No sharing logins, especially with kids.

8.3 Gains from dupes? We claw ’em back, and you repay any pulled funds on request.

8.4 Personal fun only—no biz hustles here.

8.5 Keep your info fresh. We might ring you for KYC—pick up, or risk frozen wins and a dormant account. No contact in two weeks? Funds stay with us.

8.6 Sign-up basics: birthdate (proving 18+), full name, address, email, username/password, phone.

8.7 Quick reg via “One-Click”? It’ll prompt extras on first deposit.

9. Keeping It Fair: Our Fraud Stance

9.1 We run tight ship with fraud checks. Suspected shady stuff—like teaming up to cheat, bonus abuse, payment dodges, multi-accounts, or bankruptcy—means account freeze and payout halt. Our call, no chit-chat. We might tip off watchdogs too.

9.2 Zero room for promo exploits: stolen cards, chargebacks, fake datas? Bonuses and wins vanish.

9.3 We can shutter your account and refund balance (minus fees) anytime, no reasons given.

9.4 Verification time? Send ID, bills, etc., in Latin/Greek/Cyrillic scripts. No dice? Video chat it.

9.5 System tampering? We hold funds, pursue charges, and tweak offerings.

9.6 Spot a bug? Don’t game it—report ASAP. Ignore? You foot our fix-up bill.

9.7 Withdrawal pending, but bets post-deposit under 3x unspent deposits? We snag 15% for fees—our discretion.

9.8 Proof pack: ID pic, selfie with ID + dated “Hi gravira-casino.com” note, card/e-wallet snap, address bill (under 90 days), chat background shot. Rare cases: video call. You agree to deliver.

9.9 Suspicious ownership? Live Q&A on your history—account pauses till cleared.

9.10 We’re gamers, not bankers—no interest, no swaps.

9.11 We handle your data for service delivery and legal musts like AML/CFT.

10. Adding Funds

10.1 Tons of options: Visa/MasterCard, plus locals—hit [email protected] for your best bet.

10.2 Your name only on payments. Third-party deposits? Wins gone, funds returned—we’re not babysitting strays.

10.3 Limits vary by method.

11. Cashing Out

11.1 Min €20 equiv. Max per method; big hauls split if needed.

11.2 ID check before payout—fakes or no-shows? Denied, account axed, email alert.

11.3 Fraud or illegal play? No dice on withdrawals.

11.4 Under €500? Maybe verify. Over? Must. €2k+ total? Absolutely.

11.5 Docs depend on the vibe.

11.6 Visa OCT or Mastercard PT—non-corp cards from okayed countries.

11.7 Visa no-gos: USA, Aus, HK, India, Indo, Japan, Korea, Malaysia, Singapore.

11.8 Mastercard yes: Andorra, Austria, Belgium, Cyprus, Czechia, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lux, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK.

11.9 Banks can still nix—beyond our control.

11.10 Euros rule internally; other currencies might ding you extra on conversion.

11.11 Bank transfers: 3 biz days, no USD.

11.12 Inter-bank fees? Up to €16 equiv, not our say.

11.13 Splits possible for method caps.

11.14 Daily/weekly/monthly caps: €2k/7.5k/15k—promos aside. VIP perks? Maybe more, our call.

11.15 Jackpot over €15k? Monthly €15k chunks till done.

11.16 Progressives? Full payout, no splits.

11.17 Requests pend up to 48 hours.

12. Refunds

12.1 Within 24 hours of tx, or 30 days for unauthorized access claims.

12.2 Card deposits? Refunds hit card first, up to deposit total—excess via alt.

12.3 Bonuses/wins deducted pre-refund calc.

12.4 Risky card buys? Auto-refund + authority pings.

13. Sleepy Accounts

13.1 No logins for 12 months? Dormant. We charge €10/month (or balance) till zero or revived.

13.2 Auto-debit monthly; stops at zero or wake-up.

14. How to Voice Gripes

14.1 We handle issues fair, fast, and open, per our Complaints Policy and LOK. Full deets at gravira-casino.com’s “Player Complaints Policy” spot.

14.2 Only for registered folks, within 6 months of the dust-up (or event end for P2P/ante-post; ASAP for live bets). No trading claims (LOK 1.3(c)).

14.3 File via:

14.3.1 Grab the form (Word/PDF) from gravira-casino.com’s policy page.

14.3.2 Fill ‘n email to [email protected]: name, address, email, account #, dates, category, story, lang (Eng/Dutch/Papiamentu), docs.

14.4 Timelines:

14.4.1 Responsible Gaming: Ack in 2 days, fix in 5 biz; up to 2/4 weeks if you drag.

14.4.2 Others: Ack in 1 week, fix in 4; extend 4 more if needed. Written close-out with why/how/ADR next.

14.5 AI for simples; humans for heavy stuff like RG—logged for fairness.

14.6 Stuck? Free ADR on us:

14.6.1 Deets on our CGA-approved ADR pact: ___________________

• Provider: ____________________
• Reg #: ____________________
• Site: ____________________
• How-to: ____________________
• Email: ____________________

14.6.3 CGA doesn’t mandate ADR, but we might—post-legal check. Abuse curbs in 14.6.4.

14.6.4 (TBD post-contract: min claims, etc.)

14.6.5 One ADR shot; no do-overs. Withdraw mid? Done for good.

14.7 CGA for big regulatory flags via their site form—not personal beefs.

14.8 Reach us: [email protected]; [email protected] or site chat.

14.9 Court? Curaçao rules, local benches (LOK 5.5).

14.10 Dive deeper in the full policy at gravira-casino.com.

15. Your Info in Our Hands

15.1 We auto-process data for bets, poker, casino, lotteries—any game.

15.2 Why? Service/support, ID/security, tx handling.

15.3 No selling, but okay for promos/partners. Opt-in means you’re cool.

15.4 Change mind? Pull consent anytime.

15.5 Privacy Policy has more.

16. Sticking to Curaçao Rules

16.1 We play by all local laws: LOK, AML, CFT—you name it.